Ready for electric? Why proper driver training is key to your EV fleet success - Part 2
Nov 23, 2023 · 9 min read · blog
While the environmental and economic motivations for fleet electrification are compelling, the human element cannot be overlooked. With investment in driver training, fleets can ensure their workforce is fully prepared to leverage the advantages of electric vehicles and ready to adapt to the demands of a zero-emissions transportation future. For any fleet, the key to a successful transition is empowering and supporting drivers through every stage of the electrification journey.
In our previous blog post, we talked about the most common challenges among drivers when switching to EVs and why an extensive driver training program is crucial during the transition. Let's continue this blog series with the timeline, key topics that are worth covering in an EV driver training program and how companies can further support their employees throughout the electrification process.
The timeline of an EV driver training program: when should you begin and how should you keep it up?
Driver training should start as early as possible, ideally before employees even take delivery of their new electric vehicles. An introductory course covering the basics of EVs and their differences from ICE vehicles can prepare drivers for what's to come.
This initial training should then be followed up on once drivers gain some firsthand experience driving their EVs. A second round of training can address any questions or concerns that arose and ensure drivers are maximizing efficiency.
Refresher courses at regular intervals, such as annually, can help keep drivers up-to-date on best practices as fleets gain more experience with EVs and charging technology continues to advance. Unscheduled training may also be needed if new models are introduced or operational changes are made.
Companies should make training an ongoing process that evolves along with their fleets and drivers, and informal knowledge sharing between experienced and new EV drivers can also supplement formal training programs. An open environment where drivers feel comfortable asking questions and reporting issues can uncover opportunities for improvement. With the right support, training, and communication, drivers will become champions of fleet electrification as they realize the benefits of EVs.
Key topics to cover in your EV driver training program
A comprehensive electric vehicle driver training program is essential for commercial fleets. Proper education and instruction for vehicle operators help maximize the benefits of EV technology and ensure optimal vehicle performance and safety.
An effective EV driver training curriculum should cover several key topics:
- Familiarization with the unique features of electric vehicles like instant torque, regenerative braking, and high-voltage components. Drivers need to understand how these attributes impact vehicle handling and performance.
- Charging procedures and protocols. Drivers must be well-versed in when and how to charge their vehicles to maintain range and keep the fleet operational. They should know different charging equipment types, charging speeds, and safety precautions.
- Maximizing vehicle range and efficiency. Drivers should learn techniques like smooth driving, braking efficiency, and heating/cooling management to optimize the range of their EVs. Disciplined driving habits can significantly improve the distance vehicles can travel on a single charge.
- Emergency response procedures. Accidents or vehicle fires involving EVs require specialized emergency protocols. Drivers and emergency responders must be trained to properly disable high-voltage systems, extinguish lithium-ion battery fires, and handle other EV-specific emergency situations.
- Maintenance requirements. While EVs have fewer moving parts than gas-powered cars, they still need regular maintenance like tire rotations, software updates, and brake inspections. Drivers should understand unique EV maintenance needs to keep their vehicles in safe working condition.
A thorough yet flexible training approach can prepare drivers for the realities of operating EVs while nurturing a positive attitude. Although such training can be managed fully internally, there are several ways a company can ensure that their drivers receive the best education possible.
Partnering with experts for customized EV training solutions
Partnering with experts in customized training solutions helps ensure drivers develop the necessary skills and knowledge to operate electric vehicles safely and efficiently:
- Tailored programs: Working with training partners that offer tailored programs specific to a company’s EV models and use cases is key. Curricula can be designed around the unique features and functionality of the vehicles to give drivers the information they need to understand their EVs fully. Partners will also factor in a fleet’s operating procedures and goals to shape programs that align with its mission.
- Experienced instructors: The most effective training is led by instructors well-versed in EV technology, operations, and best practices. They can give drivers insights into the differences between EVs and gas-powered cars, coach them on techniques to maximize range and battery life, demonstrate proper charging procedures, and share strategies for addressing issues like reduced power or system errors.
- Hands-on practice: While classroom education is important, hands-on practice with the vehicles themselves is essential for building proficiency. Training programs should provide ample opportunity for drivers to operate the EVs, become familiar with their controls and features, and get experience with different driving scenarios. Simulations of real-world situations, obstacle courses, and open practice sessions give drivers a feel for how the EVs handle so they are fully at ease once on the road.
Investing in training partners that can deliver tailored, expert-led programs featuring interactive practice components means investing in the success and safety of the electrified fleet; and there are even more ways to support drivers through the transition.
Other ways to help your drivers through the transition to EVs
One thing cannot be highlighted enough: supporting drivers through the transition is key to the success of any electric fleet. The lack of experience and the fear of the unknown will impact drivers' confidence and acceptance of electric vehicles; therefore, it is absolutely crucial to ensure that they receive the necessary help and information not just before and during, but after switching to EVs as well:
- Providing ongoing support: As mentioned before, once initial training is complete, it is important to provide continued support for drivers as they gain experience with electric vehicles. Offering follow-up education and resources will help reinforce lessons learned during training and address any additional questions that arise.
- Up-to-date resources: Drivers should have access to charging station maps that are kept up-to-date with the latest locations and specifications. They should also receive regular communications about best practices for charging, including recommendations for when and how long to charge based on factors like battery size, driving conditions, and destination. These tips will assist drivers in developing optimal charging routines to maximize vehicle range and battery health.
- Communication: To address range anxiety concerns, fleet managers can share stories of other drivers’ experiences taking longer trips in their electric vehicles. Hearing about successful journeys can help boost confidence in new drivers. Managers should also encourage open communication and welcome any questions from drivers about maximizing range or handling emergency situations.
- Monitoring: Continuous monitoring of individual driving habits and overall fleet performance provides an opportunity to identify additional training needs. If certain drivers are experiencing lower than expected range or there are issues with improper charging, refresher courses may need to be developed to re-educate drivers. New advances in technology will also require periodic retraining.
- Innovative solutions and technologies: The transition to EVs is significantly enhanced with the support of advanced tools such as Volteum. The platform offers the most precise EV routing solution on the market, ensuring that drivers will never run out of charge. The solution also provides optimal charging scenarios: drivers will know exactly when, where, and how much to charge, so that charging happens only when necessary, saving time and expenses.
Ongoing support of electric vehicle drivers leads to greater job satisfaction, safety, productivity, and cost savings. When drivers feel fully comfortable with their vehicles and have a strong understanding of best practices, they will operate more efficiently and avoid costly mistakes.
Conclusion
Proper driver training is essential for any fleet, but especially important for organizations transitioning to electric vehicles. With an investment in comprehensive driver education, fleet managers can ensure their EV program achieves maximum efficiency, safety and cost-savings. When drivers understand how to properly operate electric vehicles, utilize regenerative braking, and maximize range, the environmental and economic benefits of an EV fleet can be fully realized. Although transitioning to EVs requires an initial investment of time and resources, the rewards of lower fuel costs, reduced emissions and a greener brand image are well worth the effort. With the global electric vehicle market expanding rapidly, now is the time for fleet managers to make driver training a top priority. Their organization, community and planet will enjoy the benefits for years to come.